Post-Go-Live Review
The first weeks after go-live should test whether work is improving and whether hidden workarounds are growing.
Review workarounds and actions after adoption
Illustrative review agenda, not measured customer performance. Include actual operating results, workarounds, incidents, training and owned actions.
| Record / decision | Filled example and next owner |
|---|---|
| Operating result | Review20 orders; 18 completed without re-entry and2 used a spreadsheet. Sales owner traces why those2 left the agreed flow. |
| Incident / training | One incorrect delivery unit: stock owner retains correction evidence. Two new staff need partial-delivery practice; trainer assigns an ordinary-role exercise. |
| Agreed action / next review | Owner: stock supervisor; action: revise unit instruction; proof: next5 deliveries; retest: agreed review date. Escalate unresolved scope separately. |
Use this worksheet to organise your requirements, assign owners and plan the next steps.
Put it into practice
Review support cases, rejected imports, wrong permissions, delayed orders, stock discrepancies and finance differences. Ask front-line users what they could not finish. Assign fixes, retest them and update training before expanding the application package.
Put the right controls in place
Record counter sales and cash payments with Datrylo POS, with Purchasing and Inventory available for the wider store operation. Measure against the baseline chosen in the business case rather than claiming automatic savings.
Use this guide with the people who own the process. Agree responsibilities, prepare the necessary records and turn the next steps into a working plan. Get help with your implementation.