ERP for managed it service providers
Sell recurring IT service while tracking customer requests and device stock. Connect the commercial work in Datrylo: customer records, quotations, purchasing, stock and invoices. Add tailored industry workflows around the same connected records with our custom-development service.
A critical incident needs a named entitlement decision
See how the workflow connects people, records and decisions.
| Step | Owner, record and exception |
|---|---|
| 1 | Customer reference MSP-01 links a 300,000 IQD monthly service agreement and the affected asset to project task INC-01. |
| 2 | Customer reports a critical outage. Task owner records the time, impact and escalation owner without assuming the project stage measures an SLA. |
| 3 | Contract owner reviews whether recovery work is included or needs a separately accepted charge. Keep the entitlement decision with the incident and billing reference. |
What belongs in the rollout
Inspect the underlying records
Explore Datrylo in action. Select an image for a closer look.
Keep every handoff connected
Connect customer, contract reference, project task, asset serial and invoice. Keep responsibilities, documents and the next action together as the work moves between teams. Keep escalation and entitlement visible when a critical incident occurs.
Build around your specialist operation
We design the process with your team, define the screens and integrations, and deliver the agreed solution with training and a clear handover.
Start with a connected foundation
Bring customers, products, suppliers and opening stock into a consistent workspace. Choose applications for the daily work and a plan that fits your team.
Bring the exception to your workflow review
Agree customer/asset/task references, restricted incident notes, escalation and charge approval; access secrets do not belong in ordinary public notes.