Terms of service
These terms identify the operator and the responsibilities for using Datrylo and purchasing a plan.
Datrylo terms of service
These terms identify the operator and the responsibilities for using Datrylo and purchasing a plan.
Operator and contact
Datrylo is operated by Sakhar General Trading LLC FZ, headquartered in Dubai, UAE. For business, service or legal enquiries, email info@datrylo.com.
Service and accepted order
These terms cover Datrylo website use and purchased hosted software plans. Your accepted order identifies applications, users, term and price. Migration, configuration, training, specialist integrations and custom development require an expressly accepted scope. The customer must be authorised to enter the order for their organisation.
Accounts and responsible use
Keep account information accurate, protect credentials and give users only the access they need. You are responsible for lawful business data and authorised account activity. Do not use the service for unlawful content, spam, malware, unauthorised access or interference with other customers.
Payment, renewal and cancellation
Your order or checkout identifies the plan, currency, billing period, renewal arrangement and applicable charges before purchase. Request cancellation at info@datrylo.com before the next renewal. Cancellation stops future renewal; access continues to the end of the paid period unless the account is suspended for a permitted reason.
Purchased plans and refunds
Purchased subscription plans are non-refundable. Cancellation, unused time and downgrades do not create a refund or prorated credit. This policy does not limit any refund or other remedy that applicable mandatory law requires.
Changes and separate work
For a plan, seat or application change, email info@datrylo.com. We confirm the scope, price and effective date before applying the change. A downgrade normally takes effect at the next renewal; it does not refund the current paid term. Separately quoted implementation or custom work is governed by its accepted scope.
Support
Email support is available 24/7 at info@datrylo.com. We reply within 24 hours of receiving your request, including weekends and holidays. This is the first-response commitment; resolution time depends on the issue.
Service operation and maintenance
Datrylo manages the hosted platform and its platform updates. Planned material interruptions are communicated by email in advance where practicable. Urgent security or stability work may proceed sooner, followed by an update when practicable. Custom extensions and external services require their agreed maintenance scope. No fixed uptime percentage or service credit is promised unless stated in your accepted order.
Data ownership and exit
You retain ownership of your business data. While your service is active, authorised users can export permitted records in the formats available in their application. For assisted export or account closure, email info@datrylo.com from the authorised account contact before service ends. We confirm identity, requested data, available format and any separately quoted assistance; cancellation does not automatically export data.
Suspension and termination
We may restrict access where needed for unpaid amounts, unlawful use, account compromise or protection of the service. Where practicable, we explain the reason and corrective steps by email. Termination does not waive amounts already due or mandatory rights; paid-plan non-refundability remains subject to applicable law.
Software, rights and service limits
Your subscription grants service access for the accepted plan; it does not transfer Datrylo trademarks or ownership of software. Third-party and open-source licences retain their own notices and rights. You assess fitness for your business and any statutory, hardware or specialist requirements. Nothing here excludes rights or liability that applicable law does not permit to be excluded.
Questions and changes to terms
Email info@datrylo.com about your service or a dispute. Material changes to terms are notified by email or the service notice before taking effect where practicable; accepted orders and mandatory rights remain applicable. Applicable UAE law and any mandatory law governing the customer relationship apply.
Effective 3 October 2026. Contact info@datrylo.com for questions about these terms or your service.