Billing and cancellation
Check the confirmed offer before paying. Purchased plans are non-refundable, subject to mandatory legal rights.
Billing, cancellation and no-refund policy
Check the confirmed offer before paying. Purchased plans are non-refundable, subject to mandatory legal rights.
Operator and contact
Datrylo is operated by Sakhar General Trading LLC FZ, headquartered in Dubai, UAE. For business, service or legal enquiries, email info@datrylo.com.
Price and payment
Your confirmed order states the plan, users, period, currency and charges. Website estimates are not a paid invoice. Provider payment confirmation and account access are separate steps; a pending or failed payment is not an active paid subscription.
Renewal and cancellation
Your order or checkout identifies the plan, currency, billing period, renewal arrangement and applicable charges before purchase. Request cancellation at info@datrylo.com before the next renewal. Cancellation stops future renewal; access continues to the end of the paid period unless the account is suspended for a permitted reason.
No refunds or prorated credits
Purchased subscription plans are non-refundable. Cancellation, unused time and downgrades do not create a refund or prorated credit. This policy does not limit any refund or other remedy that applicable mandatory law requires.
Plan changes and separate fees
For a plan, seat or application change, email info@datrylo.com. We confirm the scope, price and effective date before applying the change. A downgrade normally takes effect at the next renewal; it does not refund the current paid term. Separately quoted implementation or custom work is governed by its accepted scope.
Billing question or error
Email info@datrylo.com with the order or invoice reference and a short description. We investigate billing errors and apply corrections or remedies required by law. Do not send full card details or passwords.
Data before service ends
You retain ownership of your business data. While your service is active, authorised users can export permitted records in the formats available in their application. For assisted export or account closure, email info@datrylo.com from the authorised account contact before service ends. We confirm identity, requested data, available format and any separately quoted assistance; cancellation does not automatically export data.
Response time
Email support is available 24/7 at info@datrylo.com. We reply within 24 hours of receiving your request, including weekends and holidays. This is the first-response commitment; resolution time depends on the issue.
Effective 3 October 2026. Contact info@datrylo.com for questions about these terms or your service.