ERP for ecommerce retailers

Take an online order, reserve stock, ship and reconcile payment. Connect the commercial work in Datrylo: customer records, quotations, purchasing, stock and invoices. Add tailored industry workflows around the same connected records with our custom-development service.

An online cancellation after pick needs two reversals

See how the workflow connects people, records and decisions.

An online cancellation after pick needs two reversals
StepOwner, record and exception
1Online reference WEB-02 requests 2 items at 25,000 IQD each. The scoped sales record is 50,000, with the channel identity retained.
2Warehouse picks 2 before the customer cancels. Order owner records the cancellation and stops dispatch rather than simply deleting the channel reference.
3Stock owner releases or reverses the picked quantity; finance separately reviews the 50,000 payment/refund state. Cancelling an order is not proof a provider refunded money.

What belongs in the rollout

Inspect the underlying records

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Keep every handoff connected

Connect online order identity, sales order, stock pick, invoice and payment. Keep responsibilities, documents and the next action together as the work moves between teams. Keep refund and stock reversal visible when a customer cancellation after pick occurs.

Build around your specialist operation

We design the process with your team, define the screens and integrations, and deliver the agreed solution with training and a clear handover.

Start with a connected foundation

Bring customers, products, suppliers and opening stock into a consistent workspace. Choose applications for the daily work and a plan that fits your team.

Bring the exception to your workflow review

Agree channel/order identifiers, cancellation timing, stock reversal and finance owner; test duplicate events and conflicting payment states.

Choose which optional services you allow. You can change or withdraw your choices at any time.