WhatsApp Business
WhatsApp Business may be a customer communication channel, but consent, account ownership and message delivery must be defined before connecting it.
What is available for this connection
| Current status | Custom integration |
|---|---|
| Operation | Permitted customer enquiry and reply linked to an agreed record |
| Implementation | Our team helps plan the data, access and workflow for your chosen provider. |
Scope a representative case
Choose an inbound enquiry and a permitted response. Decide which conversation data may enter CRM, how identities are matched and who can reply. Test opt-out, delivery failure, duplicate webhook and staff role change. Keep provider tokens outside WordPress posts and browser code.
Integration scope
Datrylo has no verified WhatsApp Business connector. A contact link or phone number would not be an integration, and the Datrylo public site intentionally uses forms and email only.
Before committing, record the exact source release or provider, data owner, security scope, exception path and accountable operator. Discuss the integration or migration.
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