Managed hosting means knowing who operates the service
Datrylo runs business Workspace databases alongside separate account and subscription administration. Map the business actions you control and the operating commitments that need the agreed service document.
Know the hosted service and its responsibilities
Datrylo runs business Workspace databases alongside separate account and subscription administration. Map the business actions you control and the operating commitments that need the agreed service document.
Customer business team
Owns business data, users, allowed tasks and acceptance of configured workflows/documents. User-facing tools do not grant infrastructure administrator access.
Current runtime boundary
One runtime serves multiple business databases. A Workspace has its own database/subscription; assigned databases share the code release, workers and restart boundary.
Datrylo service responsibilities
Datrylo manages the hosted platform and its platform updates. Planned material interruptions are communicated by email in advance where practicable. Urgent security or stability work may proceed sooner, followed by an update when practicable. Custom extensions and external services require their agreed maintenance scope. No fixed uptime percentage or service credit is promised unless stated in your accepted order.
Service limits
The first email reply is due within 24 hours. This is not a fixed resolution time, guaranteed uptime percentage, hosting-region promise or service-credit scheme. Business roles do not grant infrastructure administration; independent security, isolation and recovery review remains separate.
Operator and service contact
Datrylo is operated by Sakhar General Trading LLC FZ, headquartered in Dubai, UAE. For business, service or legal enquiries, email info@datrylo.com.
Email support is available 24/7 at info@datrylo.com. We reply within 24 hours of receiving your request, including weekends and holidays. This is the first-response commitment; resolution time depends on the issue.